Will robots take over jobs at restaurants?

Cost savings, convenience make robots attractive, and Covid-19 will only hasten their adoption

A diner being served by a robot in a restaurant at the FlyZoo Hotel in Hangzhou, China.
A diner being served by a robot in a restaurant at the FlyZoo Hotel in Hangzhou, China. PHOTO: ALIBABA
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Robots may have made their debut as gimmicky gadgets to draw diners to restaurants in the past few years. But they are now posing as a serious competition for jobs in this service industry due to the coronavirus pandemic which discourages close human contacts.

Some restaurants in China have already cut down on human employees as they use technology to drive their businesses.

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A version of this article appeared in the print edition of The Sunday Times on September 20, 2020, with the headline Will robots take over jobs at restaurants?. Subscribe