Workplace injury claims SMEs' biggest insurance risk: AIG

Small and medium-sized enterprises (SMEs) face rising business risks as they deal with increasing costs amid an economic slowdown.

But AIG Asia Pacific Insurance (AIG Singapore) forecasts that internal factors such as workplace injury will pose the greatest risk over the next 12 months.

It said in a report yesterday that its claims data shows the top three risks for SMEs are workplace injuries (56 per cent), fire or water damage to property (20 per cent) and legal liability (20 per cent).

SMEs claimed more than $5 million last year, and AIG Singapore expects the claims volume to stay in this range over the next 12 months.

The insurer said claims for workplace injury grew by 17 per cent last year, compared with 2014. The amount paid for workplace compensation claims is also forecast to rise - by 20 to 30 per cent this year.

Based on AIG Singapore's data, the manufacturing industry saw work-related injuries account for 90 per cent of its top claims over the past three years. The top three industries that submitted SME-related claims are food and beverage, retail and manufacturing.

  • 56% Workplace injury claims

    20% Fire and water damage to property

    20% Legal liability

Mr Krishna Moorthi Sri Ramalu, AIG Singapore's head of SME packages, said: "With growing awareness of external threats such as cyber attacks and data theft, much attention has been placed on how these risks can cripple SMEs.

"While these threats are significant and on the rise, SME owners must not forget their assets are exposed to internal risks every day.

"AIG Singapore forecasts the greatest risks SMEs will face in the next 12 months are due to internal factors such as injury to employees and damage to property and equipment."

He added: "Workplace injury claims accounted for over half of AIG Singapore's claims last year. It is a key risk factor for SMEs that cannot be ignored, particularly with a 10 per cent rise in fatal workplace injuries from 2014 to 2015."

The insurer noted that a fire breaking out on an SME's premises is also a risk that, while not as common, can cause severe and long- term losses that have a huge financial and reputational impact on the business.

Mr Krishna cited a fire at a major shopping centre earlier this year that caused the mall to close for around five days.

This resulted in 13 potential property damage claims, including seven business interruption claims, from AIG's SME clients operating at the mall. The total estimated cost of these claims was $241,000.

Last year, the average claim made by an AIG SME client was around $6,000, while the highest claim was $214,000, made by a medical clinic when its water pipe burst and damaged both the clinic and neighbouring retail units.

Mr Krishna said: "SME owners often do not invest in risk management and contingency planning as they are preoccupied with the day-to-day running of their companies. However, it is precisely because of their smaller scale that SMEs can ill-afford hefty losses caused by business interruptions or closures, loss of income, supply chain delays or damage to neighbouring properties."

A version of this article appeared in the print edition of The Straits Times on June 30, 2016, with the headline 'Workplace injury claims SMEs' biggest insurance risk: AIG'. Print Edition | Subscribe