Data Register to let subscribers end contracts

A firm that had been charged by the Accounting and Corporate Regulatory Authority (Acra) will allow its subscribers to terminate their accounts.

Data Register, previously known as Company Register, had sent letters asking companies to verify details with it or risk being deleted from the "Singaporean Company Register" database in October and November 2013.

Many companies thought Data Register was a government agency and felt that they were obliged to cooperate. Some also received invoices seeking a $490 payment for subscription services.

Acra subsequently clarified that it had no links to Data Register and had brought a total of 1,104 charges against the company under the Companies Act.

It was charged with failing to display its company name and registration number in its letters to other companies in October and November 2013.

The company has informed Acra that it will write to all the businesses that had subscribed to its services after receiving the letters sent in 2013.

In the letter, Data Register will tell these subscribers that they can terminate their account with Data Register via its website during a 10-working day period from Feb 29 to March 11.

Alternatively, subscribers may visit Data Register's office in Ubi Techpark during the same period to unsubscribe from its service using its computer terminals.

Subscribers can obtain a refund for the subscription fees paid if they have not used the services offered by the company.

Those who did not pay, but were previously told that they have to pay outstanding subscription fees, can also obtain a waiver on the existing obligation.

However, subscribers who have used the company's services will not be able to get any refund of the subscription fees paid.

According to a statement by Acra released yesterday, the company said that this will be its final offer.

Subscribers who are eligible for refunds will receive the money through an electronic fund transfer or a cashier's order, said the company.

Acra said it "strongly urges" all companies that had subscribed to Data Register's services after receiving the letters in 2013 to respond to the company's offer if they wish to terminate their accounts.

A version of this article appeared in the print edition of The Straits Times on February 26, 2016, with the headline 'Data Register to let subscribers end contracts'. Print Edition | Subscribe