US authorities investigate Asiana response to San Francisco plane crash
LOS ANGELES (AP) - Federal transportation officials are investigating whether Asiana Airlines failed to meet legal obligations to help the families of passengers whose flight crash landed at San Francisco International Airport.
Under US law, Asiana was required to provide a range of services to family members of the 291 passengers. Among them: the prompt posting of a toll-free number to gather and distribute information, and providing transportation and lodging so family members could comfort injured loved ones.
Congress created the rules in the late 1990s following crashes after which airlines were roundly criticized for ignoring family members.
The Asiana investigation is the first into an airline's "family assistance" response of 10 major accidents covered by the rules, the US Department of Transportation said. Three people died and dozens were injured when Asiana Flight 214 clipped a seawall following a trip from South Korea, where the airline is based.