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Network router caused WhatsApp's 'biggest' outage

Published on Feb 24, 2014 6:43 AM
 
Logo of WhatsApp, the popular messaging service bought by Facebook for USD $19 billion, seen on a smartphone on Feb 20, 2014 in New York. WhatsApp founder Jan Koum on Sunday issued an apology and blamed a network router for Saturday's outage of the mobile messaging app. -- FILE PHOTO: AFP

(REUTERS) - WhatsApp founder Jan Koum on Sunday issued an apology and blamed a network router for Saturday's outage of the mobile messaging app.

"We are sorry about the downtime," wrote Mr Koum. "It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers."

"We worked with our service provider on resolving the issue and making sure it will not happen again."

WhatsApp was down for more than three hours on Saturday just days after Facebook bought it for US$19 billion (S$24.1 billion).

 
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