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Tigerair trains staff to better help hearing and sight-impaired travellers

Published on Feb 18, 2014 5:37 PM

Budget airline Tigerair held a training session for 30 crew members on Tuesday to help them give hearing and sight-impaired passengers a better journey.

The Singapore Association for the Deaf and Singapore Association for the Visually Handicapped is helping the company to launch a new training programme for its frontline staff and 465 cabin crew to ensure that the special needs of these travellers are met.

Tigerair's chief corporate services officer Xavier Lim said: "The purpose is to help our staff better understand the needs of our customers, so that if they encounter such customers in their course of work, they will be better trained in handling them."

Deaf and visually handicapped travellers will not have to pay additional fees to benefit from the service, however they are required to travel with a carer.

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