SingTel fire: Telco repairs all damaged cables but network issues persist
All 149 fibre cable lines damaged in a fire at a key SingTel facility were reconnected by 7.15am on Friday, the telco said. "We expect that most affected customers are able to use their services again," SingTel said in a statement on Friday morning.
However, it added that there might still be a need for limited network adjustments which may affect service performance for some customers. "Some customers may experience difficulties in bringing equipment such as modems and set-top boxes back into operation, and we ask them to contact us for assistance," the statement said.
Similarly, OpenNet - the nation's provider of ultra-fast broadband services - said it has also restored all of the affected cables that were damaged during the fire. Two-thirds of the damaged cables belong to OpenNet. "While all cables are repaired, we are still working with our Service Providers to ensure customer connections are functional," OpenNet said in a statement on Friday morning.
As of 8am this morning pockets of affected customers were still not able to access the Internet via that fibre broadband networks.