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Queue system at upcoming Ng Teng Fong General Hospital to cut patient waiting time

Published on Jul 27, 2013 2:55 PM
 
Artist's impression of Ng Teng Fong General Hospital. A new queue system for patients at the upcoming Ng Teng Fong General Hospital will help cut waiting time by up to 40 per cent when the complex is completed next year. -- FILE PHOTO: JURONGHEALTH

A new queue system for patients at the upcoming Ng Teng Fong General Hospital will help cut waiting time when the complex is completed next year.

"The patient only needs to register once. The itinerary of the day can also be printed out with the queue number and this is the same queue number that one patient will use to move from one point to the next point," said Jurong Health chief executive Foo Hee Jug.

The 'One Bill, One Queue' system is part of a patient-centric approach seen in a number of features and healthcare processes at upcoming 700-bed hospital is on track to open December 2014, with the adjacent Jurong Community Hospital opening in 2015.

"Measured by turnaround time and waiting time, the queue management system can shorten waiting time about 30 to 40 per cent," said Jurong Health assistant chief operating officer Ng Kian Swan.

 
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