Older staff 'baulk at skills-upgrading courses'
Tests stressful, especially if they have failed before, say bosses
When Marriott Hotel assistant housekeeper Loo Jee Jong, 62, failed a test for a Microsoft Excel course in January, she was reluctant to retake it.
Even though passing could help her get a pay rise, and the hotel was willing to pay $320 for her to attend the two-day course again, she simply refused to take up the offer.
So did two other housekeepers.
"I don't even surf the Internet in my free time. So I found the concepts which were taught too difficult," she said.