NHG study finds that doctors and nurses 'talk less face to face'
Doctors and nurses are key members of a health-care team but a study has found that they communicate more via the computer, rather than face to face.
This finding comes from studying the communication patterns of health-care workers at Tan Tock Seng Hospital (TTSH).
Doctors and nurses, for example, talked to each other less than 10 per cent of the time. In comparison, patients received more attention from doctors and nurses, who devoted 18 per cent to 27 per cent of their time to them.
The study, conducted by the National Healthcare Group (NHG), aims to find out the extent of collaboration between doctors and nurses, in view of the ageing population.
IMPETUS FOR CHANGE
'The results took a lot of us by surprise. It helped us to realise that something needs to be done.'
- Associate Professor Tham Kum Ying, assistant chairman of TTSH's medical board (education)
A MATTER OF CONTEXT
'Some kinds of communication are definitely better done face to face while others are better mediated by the computer.'
- National Healthcare Group's Mr Issac Lim, who led the study IMPETUS