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M1 mobile outage due to software issue, telco gives customers free calls and text messaging

Published on Feb 4, 2014 8:04 PM
 

Telco M1 will be offering its mobile customers free local mobile calls, as well as local text messaging and multimedia messaging services this Sunday, to compensate for a mobile service outage on Tuesday morning.

In a statement issued yesterday evening, the telco said the cause of the disruption was a software issue.

M1 said it had sought to restore services quickly. But the complexity of its network meant that it had to check and test many interlinked network components individually to ensure services could be effectively restored.

"M1 has recently made significant investments to upgrade our mobile network by incorporating several new network entities and advanced software features. This has increased the complexity of the mobile network," a spokesman explained.

Customers approaching M1 staff at the telco's store in Bugis Junction at around noon on Tuesday, Feb 4, 2014. M1 will be offering its mobile customers free local mobile calls, as well as local text messaging and multimedia messaging services this Sunday, to compensate for a mobile service outage on Tuesday morning. -- ST PHOTO: LIM SIN THAI
 
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