Hawkers brush up on customer service skills at two-day course
Two-day course covers topics such as greeting patrons, handling complaints
Hawker Chua Suan Lee once had a customer who claimed to have found a centipede in a bowl of yong tau foo - after finishing most of the meal.
Smelling a rat, she refused the patron's demand for more than $100 as "hospital fees". The 52-year-old even volunteered to have the National Environment Agency inspect her stall.
This was just one of many anecdotes that around 70 hawkers from Yu Hua Village Market and Food Centre in Jurong shared yesterday at a customer service training session.
Social enterprise Project Dignity had worked with the association representing these hawkers to organise the two-day course during the food centre's spring- cleaning break.