Grouses about car dealers speeding up
Consumer watchdog wants traders to provide before- and after-sales service
Complaints against motor vehicle dealers have accelerated this year, and Singapore's consumer watchdog wants the industry to take action.
The Consumers Association of Singapore (Case) received 2,438 complaints against the motor vehicle industry from January to September. This already exceeds the 2,255 made in the whole of last year - when it topped Case's list of most-complained about industries for the first time.
Most of the complaints were aimed at used car dealers. Common gripes included defective parts, late delivery, refusing to repair defects and keeping customers' deposits when loans were not approved.
To mitigate the problem, Case wants all members of the Singapore Vehicle Traders Association (SVTA) to provide after-sales service, including repairs. It also wants them to pay for third-party inspections of all cars and repair any defects before selling them.
Case received 2,438 complaints against the motor vehicle industry from January to September.
This already exceeds the 2,255 made in the whole of last year.