Five Stars closure disrupting CNY plans for thousands
Many left scrambling for options for busy holiday season
Customers who bought bus tickets and tour packages from Five Stars Tours are scrambling to make alternative plans, after the tour agency abruptly shuttered its offices on Wednesday afternoon.
At least 3,000 passengers' Chinese New Year plans have been affected, with some Malaysian passengers, who had booked tickets in advance, fearing they would be stuck in Singapore without a coach home in time for the new year.
Chinese New Year is typically one of the busiest seasons for express bus service operators.
"I'm worried I can't get home to be with my family," said Malaysian Chiah Hua Peng, 26, who had bought a bus ticket back to his home town in Perak from Five Stars last year. "Getting my money back is not the problem. It's getting back to Malaysia during this period that's the problem."