Fewer satisfied with public transport compared to a year ago: Survey
Bus arrivals and punctuality rated badly in quarterly consumer index
Published on Sep 5, 2012 6:00 AM
Commuters today are less satisfied with public transport compared to a year ago, according to a consumer index.
Satisfaction with the MRT system dipped by six points to 61.9 points out of 100. The score for public buses dropped by 4.8 points to 61.6 points.
The figures are part of a quarterly index released yesterday by the Singapore Management University's Institute of Service Excellence (ISES).
ISES academic director Marcus Lee said commuter expectations of public transport have not gone down, despite the series of MRT breakdowns and gripes about overcrowded buses.
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