Saturday, May 30, 2015Saturday, May 30, 2015

Fewer satisfied with public transport compared to a year ago: Survey

Bus arrivals and punctuality rated badly in quarterly consumer index

Published on Sep 5, 2012 6:00 AM
Thousands of commuters were affected on Friday morning when a power trip at Harbourfront station delayed the entire North East Line (NEL) service. People wait at the platform at Harbourfront station where there was a stationary train at the station, although passengers could board towards the direction of Punggol on the other side. -- ST PHOTO: NURIA LING

Commuters today are less satisfied with public transport compared to a year ago, according to a consumer index.

Satisfaction with the MRT system dipped by six points to 61.9 points out of 100. The score for public buses dropped by 4.8 points to 61.6 points.

The figures are part of a quarterly index released yesterday by the Singapore Management University's Institute of Service Excellence (ISES).

ISES academic director Marcus Lee said commuter expectations of public transport have not gone down, despite the series of MRT breakdowns and gripes about overcrowded buses.

Enjoy 2 weeks of unlimited digital access to The Straits Times. Get your free access now!