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Consumers complaints reached a record high in 2013, Case reports

Published on Jan 30, 2014 11:56 AM
 
The number of consumer complaints reached a record high last year, with 29.254 complaints received by the Consumers Association of Singapore, an increase of 13.7 per cent from 2012. -- ST FILE PHOTO: TED CHEN

The number of consumer complaints reached a record high last year, with 29.254 complaints received by the Consumers Association of Singapore, an increase of 13.7 per cent from 2012.

Topping the list of industries that received the most complaints was the motorcars industry with 3,302 complaints, a 46.4 per cent increase from the year before.

The electrical and electronics, beauty, handphones and furniture industries rounded up the top five spots.

In a press release, the consumer watchdog said the rise in the number of complaints "does not necessarily mean that business standards have fallen".

 
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