Commuters say SBS Transit could have handled NEL delay better

Commuters gave SBS Transit the thumbs down for the way the delay was handled when thousands going to work were affected by a power trip at Harbourfront station, which delayed the entire North-East Line (NEL) service on Friday morning.

Commuters whom The Straits Times spoke to said SBS Transit could have handled the situation better.

When the delay happened, signs put up in MRT stations warned passengers that their journeys might be delayed by 10-15 minutes. Announcements were also made at regular intervals at each station, informing passengers about the delay.

But, a commuter, who only wanted to be known as Mr Chen, said that his train stopped at every station for five to 15 minutes. As a result, the 41-year-old operations manager took about two hours to travel from Sengkang to Harbourfront for work - a journey that usually takes only half an hour.