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CASE uncovers unfair retail practices among gold retailers

Published on Feb 20, 2014 11:33 AM
 
A test on 20 randomly picked gold jewellery retailers conducted by The Consumers Association of Singapore (CASE) found that while their gold pieces passed the fineness requirement test, most of them are engaging in unfair retail practices. -- ST FILE PHOTO: TERENCE TAN

A test on 20 randomly picked gold jewellery retailers conducted by The Consumers Association of Singapore (CASE) found that while their gold pieces passed the fineness requirement test, most of them are engaging in unfair retail practices.

CASE said in a statement sent on Thursday that all 20 retailers did not initiate the weighing of the gold pieces. While most of the shops weighed the jewellery on the customer's request, two shops, Kedai Emas Kampung Melayu and Lam Liang Kwang Goldsmith and Jewellers, both located in Geylang Serai, refused to weigh the gold pieces even after they were requested to do so.

Lam Liang Kwang claimed that it only weighs the jewellery pieces for the shop's regular customers. Both shops have been informed by the consumer watchdog to weigh the gold pieces for all customers who make purchases.

Of the 18 retailers that weighed the items upon request, 13 did not initiate to remove the tag on the gold pieces before weighing them, though most obliged after being told to do so.

 
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