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Budget carriers hit by 'system outage'

Published on Nov 10, 2012 10:07 AM
Travellers on Jetstar flights this morning were stranded at Changi Airport Terminal 1 due to a system outage, which apparently hit the budget carrier's check-in system as early as 5am on Saturday. -- PHOTO: REUTERS

Travellers on Jetstar, AirAsia as well as Tiger Airways flights on Saturday morning were stranded at Changi Airport Terminal 1 and 2, due to an outage that hit their check-in system from about 6.20am.

Passengers had to be checked-in manually at the counters, causing a backlog of passengers at the check-in queues.

The computerised system, which is provided by Navitaire, was back in operation after more than two hours at 8.50am.

During this period, 15 flights were affected including those headed to Ho Chi Minh City, Phuket, Jakarta, Kuala Kumpur, Hong Kong, and Yangon.

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