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405 win awards for helping commuters

Public transport sector workers recognised for going the extra mile

Published on Oct 31, 2012 6:00 AM
Among those honoured for good customer service were three Kindness Champions - (from left) TransitLink officer Helen Wong, 55, SMRT cabby Abdul Aziz Kassim, 55, and ComfortDelGro cabby Thomas Charles, 58. -- ST PHOTO: DIOS VINCOY JR FOR THE STRAITS TIMES

A young Filipino pupil had lost her student concession card for travel on public transport but forgot to bring her re-entry permit to get it replaced at Ang Mo Kio bus interchange.

She and her mother also could not return the next day with the document because the family was taking an early morning flight to go home to the Philippines during the December school holidays.

Sensing their frustration, TransitLink officer Helen Wong offered to visit their home in Yishun to collect the document later that evening but in the meantime, made a new card for the primary school pupil. On Tuesday, the 55-year-old Ms Wong was named Kindness Champion for her exemplary service, along with ComfortDelGro cabby Thomas Charles, 58, and SMRT cabby Abdul Aziz Kassim, 55.

Recalling the incident, she said: "It was an exceptional case because she was going home on holiday the next day. I could see from her facial expression that she was very anxious, so I just took a little extra step so she didn't have to worry."

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