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Philippines predicts $18.4 billion from call centres by 2016

Published on Sep 18, 2012 5:46 PM

MANILA (AFP) - The Philippines expects to boost its revenues from call centres to nearly US$15 billion (S$18.4 billion) by 2016, sustaining its three-year lead over rival India, industry leaders said on Tuesday.

The archipelago, which already hosts global giants Accenture, Convergys, IBM, NTT Docomo and Hinduja, is attracting more and more likeminded companies, Contact Center Association of the Philippines head Benedict Hernandez said.

"The reality is we have established ourselves as the pre-eminent brand in call centres," he told reporters at the sidelines of an industry conference.

The sector passed India in revenue terms in 2009 and in manpower terms in 2010, according to industry figures.

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