Booming Philippine outsourcing industry faces worker shortage
MANILA (AFP) - The Philippines' outsourcing industry faces a shortage of trained personnel after a decade of rapid growth which saw it become a pillar of the economy, the industry association said on Tuesday.
The country's outsourcing industry, second only to India, is suffering from "growing pains" as booming demand overtakes the supply of trained workers, said Mr Jose Mari Mercado, president of the IT-Business Process Association of the Philippines.
The industry, which includes call centres, software design, animation and other functions that foreign companies find cheaper to farm out abroad, has grown by about 20 per cent annually since 2007, he said.
"We've been so successful that our clients are asking us to do more work but the work they are asking us to do requires certain skills we don't normally have," he told AFP on the sidelines of an industry summit.