POSB rolls out improvements at branches to cut waiting times for customers
Published on Feb 3, 2014 1:17 PM
Singapore's largest retail bank POSB has rolled out new features at its branches to reduce queuing times for customers.
It has replaced the general enquiries station at the entrance of each branch with "quick serve" counters to deal with non-cash-related transactions.
Customers seeking cash-related services, such as deposits and withdrawals, will no longer have to queue up at the general enquiries station first before being redirected to join the main queue.
Other infrastructural improvements include teller-assisted units, which are designed to save each customer an average of two minutes.
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