Kanebo says skin discolouring complaints top 7,000
TOKYO (AFP) - Japanese cosmetics maker Kanebo said on Monday the number of complaints about skin discolouring from using its whitening products has topped 7,000 from customers both at home and abroad.
Last month, the company announced a recall of 54 of its products that contained a substance called 4HPB, a synthetic version of a natural compound developed by Kanebo.
A company spokesman also said it would pay medical costs for any customers who had been left with uneven colouring of their skin, even after they stopped using the products.
The firm said on Monday it has received a total of 7,266 complaints mostly from Japanese consumers who used creams such as Blanchir Superior, with about 65 complaints coming from overseas.