Head of Japan's Kanebo apologises over skin stain scandal
TOKYO (AFP) - The head of Japanese cosmetics giant Kanebo apologised on Wednesday over a recall of products blamed for leaving thousands of customers with skin blotches, as the firm faced criticism over delays in halting shipments.
Company president Masumi Natsusaka pledged to overhaul safety controls while temporarily cutting his salary to atone for the widening scandal.
"We offer a whole-hearted apology to customers," Mr Natsusaka told a Tokyo press briefing as he bowed deeply, a common gesture among Japanese executives when issuing a public apology.
"Kanebo will take responsibility for our customers and do our best to help all those who developed symptoms recuperate... We will carry out drastic reforms to our safety controls, making it the first step towards Kanebo becoming trusted again by our customers."