Jakarta attack

Some airlines waiving re-booking fees

A man is greeted by his family at Changi Airport after returning from Jakarta on Jan 14.
A man is greeted by his family at Changi Airport after returning from Jakarta on Jan 14. ST PHOTO: ONG WEE JIN

In the wake of the deadly blasts in Jakarta on Thursday, some airlines are willing to accommodate those who wish to change travel plans. These airlines have announced they will waive re-booking fees for passengers with flights to or from the Indonesian capital in the coming week.

Singapore Airlines, Tigerair Singapore and Jetstar said flights to and from Jakarta are operating normally.

In a statement on its website, SIA said it will waive re-booking fees for those with confirmed tickets issued on or before Jan 14, for SIA flights to or from Jakarta up to Jan 20. Those who make use of this should start their travel by Jan 31. This applies to redemption tickets, the airline said.

By 5pm yesterday, a spokesman for the airline said it had not seen any notable change in demand for travel to or from Jakarta.

Tigerair also put up a statement saying it will waive re-booking or re- routing fees for affected customers who were meant to travel to or from Jakarta up to Jan 20. The fare or tax difference may be applicable. The re-booked trip must start by Jan 31.

Jetstar spokesman Robin Goh said yesterday that over a dozen calls were made by worried customers, with a "handful" about cancellations or re-bookings. "Jetstar is waiving change-fees and fare difference to customers who would like to amend their travel plans to or from Jakarta over the next seven days," he said.

He said passengers will be told of changes if a travel warning is issued.

The airlines advise passengers to arrive at the airport early due to increased security protocols.

One passenger, who works in the aesthetics industry and wished to be known only as Mr Yeo, changed his flight and left Jakarta four hours earlier on Thursday. The 35-year-old, who had been there on business since Tuesday, said: "They were closing the roads and I started hearing sirens. I got worried... and decided to come home earlier."

• Additional reporting by Yuen Sin

A version of this article appeared in the print edition of The Straits Times on January 16, 2016, with the headline 'Some airlines waiving re-booking fees'. Print Edition | Subscribe