AirAsia's operations back to normal at Kuala Lumpur airport

The departure hall at KLIA2 on Wednesday looking busy as usual but flights are back to normal.
The departure hall at KLIA2 on Wednesday looking busy as usual but flights are back to normal.PHOTO: THE STAR/ASIA NEWS NETWORK
An AirAsia employee working at the office in Sepang outside Kuala Lumpur in this Nov 19, 2013, file photo.
An AirAsia employee working at the office in Sepang outside Kuala Lumpur in this Nov 19, 2013, file photo.PHOTO: REUTERS

SEPANG - AirAsia's operations at Kuala Lumpur International Airport 2 (KLIA2) appeared to be back to normal by Wednesday morning (Dec 2), after cancellations and delays left some passengers stranded at the airport.

The departure hall was packed with travellers at about 11 am but all flights were operating as usual, The Star Online reported. 

"If there are a lot of cancelled flights, the situation would be more chaotic. This is considered fine...Now it seems everything is back to normal and this is a usual scene of the departure hall as now is the peak hour," an airport ground staff was quoted as saying.

The Star Online had reported earlier that hundreds of passengers were left stranded at the low-cost terminal after AirAsia pilots reported sick on Tuesday.  

AirAsia CEO Tony Fernandes confirmed the situation when he tweeted "unfortunately had 13 pilots sick which caused flight issues."

The company said in a statement on Wednesday that although there were several flight delays, they were due to operational requirements.

"AirAsia is working towards a resolution to ensure all guests enjoy a smooth journey. 

"All affected guests are being informed accordingly and necessary assistance is being provided,'' it said. "AirAsia sincerely apologise for the inconveniences caused."

Among the flights that were delayed were to Kota Baru, Tawau, Don Mueang and Chiangmai in Thailand and Jakarta.

Some passengers affected by the delays on Tuesday vented their frustration on social media.  One of them tweeted "for the 'claim' record purposes, my ak6304 shift to ak6323. 12 hours delay 3.15 pm to 1.15 am." Another tweeted "AK 6323 Langkawi -KL.. Delay from 1515 till now 2047 still no news. Very bad image to the country. Typically a bad management".

This came a day after the release of an investigation report  on AirAsia flight QZ8501 which crashed on Dec 28 while travelling from Surabaya in Indonesia to Singapore, killing all 162 people on board.

The report said the pilots scrambled to resolve in mid-air a technical fault involving the rudder of the aircraft when they suddenly lost control of it.