AirAsia warns of online scam claiming it is giving away free plane tickets

AirAsia aircraft seen next to boarding gates at Kuala Lumpur International Airport.
AirAsia aircraft seen next to boarding gates at Kuala Lumpur International Airport. PHOTO: BLOOMBERG NEWS

Malaysian low-cost carrier AirAsia has warned the public not to fall for an online scam claiming the airline is giving away free plane tickets to celebrate its birthday.

The scam, which has been circulating on social media, requires users to complete a survey.

AirAsia told news agency Bernama that the survey is not conducted by the airline or its affiliates, and it is in fact a scam capitalising on its brand without authorisation.

"We advise the public to disregard such invitations and AirAsia shall not be held liable for any claims pertaining to the false scheme," it said in a statement on Tuesday (July 26).

"We would like to reiterate that AirAsia does not enlist third party services in organising activities and any announcements are made via official channels such as credible mass media and our official social media channels."

It repeated the message on its Facebook page, where concerned customers posted comments requesting that AirAsia verify the authenticity of the survey.


A example of a customer's question, as well as AirAsia's reply, on whether the survey was a hoax. PHOTO: SCREENGRAB FROM AIRASIA'S FACEBOOK PAGE

A police report has been lodged by AirAsia, which said it would not hesitate to take legal action against those responsible.