AirAsia Indonesia said it was deeply shocked and saddened by what happened to Flight QZ8501 which went missing on Sunday morning on its way from Surabaya to Singapore.
The airline, in an updated statement issued late Sunday, said it is cooperating with the relevant authorities to determine the cause of the incident.
This is the full statement:
Earlier in Surabaya, the management of AirAsia along with the Governor of East Java, National Search and Rescue Agency of Republic of Indonesia (BASARNAS), Airport Authority of Indonesia, Airport Operator (Angkasa Pura I) met with the members of the families to update them on the latest developments and reconfirmed their commitment to providing assistance in every possible way.
Sunu Widyatmoko, CEO of AirAsia Indonesia said: "We are deeply shocked and saddened by this incident. We are cooperating with the relevant authorities to the fullest extent to determine the cause of this incident. In the meantime, our main priority is keeping the families of our passengers and colleagues informed on the latest developments."
"We will do everything possible to support them as the investigation continues and have already mobilised a support team to help take care of their immediate needs, including accommodation and travel arrangements. A briefing center has also been set up in Surabaya for the families."
For the families in Singapore, there is also an emergency briefing room at Changi International Airport Terminal Two, where AirAsia Indonesia will be providing regular updates.
We have also established an Emergency Call Centre that is available for those seeking information about relatives or friends who may have been on board the flight. The number is +622129270811.
At this time, search and rescue operations are being conducted, under the guidance of National Search and Rescue Agency Republic of Indonesia (BASARNAS). AirAsia Indonesia is cooperating fully and assisting the investigation in every possible way.
The aircraft was an Airbus A320-200 with the registration number PK-AXC. There were 155 passengers on board, with 137 adults, 17 children and 1 infant. Also on board were 2 pilots and 4 cabin crew and one engineer on board.
The captain in command had a total of 20,537 flying hours of which, 6,100 flying hours were with AirAsia Indonesia on the Airbus A320. The first office officer had a total of 2,275 flying hours with AirAsia Indonesia.
We will release further information as soon as it becomes available and our thoughts and prayers are with those on board QZ8501.