We sincerely regret the inconvenience that Mrs Aspen experienced at Singapore Flyer on Valentine's Day. Her comments have been taken very seriously and appropriate measures are being taken to ensure a pleasurable experience for all customers to Singapore Flyer.

Being in our initial opening period, we recognise that efforts to facilitate the significant interest in our first Valentine's Day may have unintentionally led to delays for some in boarding the Singapore Flyer. We would like to apologise for the delays and how the reasons for the delays were not adequately handled or explained to Mrs Aspen at that time.

We tried to contact all our customers on Feb 15, first via e-mail, followed by a phone call.

We take Mrs Aspen's feedback very seriously and are addressing those matters in our ongoing training in the run-up to our official opening.

David Beevers
General Manager
Singapore Flyer