We thank Madam Teo for highlighting this incident. The Immigration & Checkpoints Authority takes a serious view of officers who do not discharge their duties in a professional manner.

We have looked into the matter and preliminary investigations show it was an auxiliary police officer from Aetos Security Management who was using his mobile phone while on duty.

Aetos officers are engaged to conduct physical checks on vehicles at the land checkpoints. The officer concerned has been relieved of his duty at Woodlands Checkpoint. Aetos is conducting a thorough investigation into the matter and will take appropriate disciplinary action against him.

We welcome Madam Teo to contact our senior customer relations executive, Mr Wee Yew Boon, on 6391-6340 for further clarification or to give us more information on this incident.

Eunice Chu (Ms)
Deputy Director, Corporate Communications Division
For Commissioner, Immigration & Checkpoints Authority