I visited PK Computers there and asked to buy a hard disk of a certain model, a sample of which I brought along. A sales staff member pointed to a showcase and said: 'All the hard disks are here; you choose which one you want.' I asked for a model that could replace the sample I brought and he said 'they're all sealed up, so I cannot tell you which one is compatible'.

At the Samsung showroom, I was shown a beautiful white-framed LCD monitor. A staff member told me that they did not sell the monitor but that it was easily available at computer stores. I had my interior designer create my office based on the white monitor. Three days later, after having difficulty sourcing for the monitor, I returned to the showroom only to be told that it was an old model that was no longer available.

I then went to the UOB Bank ATM machine but it was out of service - the sixth time in five months that I tried to use it and failed. (When I wrote to the bank's CEO, its quality service staff replied that the ATM was one of many ways to bank with UOB and that the ATM was only a value-added service.)

I walked out of the basement 2 carpark exit to see a group of Best Denki staff members smoking in front of a no-smoking sign. I informed a security officer who told me that his role was security, which did not cover smoking.

Kelvin Ong