We have contacted Mr Yap to thank him for his feedback and have taken his suggestions into consideration.

We also wish to highlight that we package our broadband plans according to our customers' needs.

Hence, there are different subscription charges for various plans.

The charges are based on a few factors such as the type of subscription plan, contractual period and type of promotion offered.

The promotional rates for SingNet broadband plans are frequently revised to provide the best possible value for our customers in today's competitive market.

Recontracting customers have the flexibility to choose between the prevailing market promotions and recontract promotions, whichever is more attractive to them.

We wish to assure our customers that we value their feedback and are committed to delivering the highest level of customer satisfaction.

Cheam Tze Hui (Ms)
Corporate Communications Manager
SingTel