As a trade association, we usually redirect such concerns to the travel agencies involved as these are issues that can often be resolved at agency level.

If they cannot resolve the issues, the letter writers can approach the Consumers Association of Singapore (Case) or Small Claims Tribunal, which are better placed to resolve them.

Ms Seet also says she wrote to warn vacationers to pay extra attention when booking their holidays in view of the then upcoming Natas Fair.

As the main organiser of this fair which is held twice a year, our aim is to bring together outbound travel agents, national tourist organisations, airlines, hotels, car rental companies and travel-related services for consumers to shop with ease.

The association agrees to a certain extent that consumers should be protected. But consumers must exercise sound judgment when making any form of purchase, be it at travel fairs or elsewhere.

Patricia Auyeong (Ms)
Senior Director
National Association of Travel Agents Singapore