|
I REFER to the report by Mr Alfred Siew, 'Faulty phone: Nokia forced to pay up $778' (Feb 25) and wish to reiterate that Nokia made a number of attempts to resolve the matter with Ms Tan Geok Hoon outside the Small Claims Tribunal, which, unfortunately, were not successful.
Nokia has complied with the tribunal order and has made full payment to Ms Tan.
Nokia sincerely apologises that the matter progressed to such a stage, when it could have been resolved earlier in a more amicable manner. We have noted Ms Tan's feedback.
Our customers are very important to us and we are constantly reviewing operations and processes to improve customer service levels. This is one area where we are taking immediate and concrete steps to improve the handling of customers in a more sensitive and timely manner.
We are continuously striving to ensure that all our customers are satisfied with their experience with Nokia, whether the experience is with Nokia products or at our care centres.
Grant McBeath
General Manager
Nokia Singapore
|
