We apologise for the inconvenience caused to her and our customers over the technical error that they experienced. The bank would like to assure them that all technical problems have been resolved and no undue fees or interest charges were incurred.

We have since informed all clients of their account status and extended a cash rebate as a token of appreciation for their patience and understanding. We have also addressed Ms Chua's concerns and resolved the matter with her.

Ngo Min Ying (Ms)
General Manager, Customer Experience
Standard Chartered Bank,
Consumer Banking, Singapore