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I REFER to the letter, 'Drop cash-in machine's confusing step' by Mr U Kyaw Oo (Feb 11).
We wish to clarify that the extra step is a checking measure, to help customers indicate the amount they intend to deposit before the machine counts the intended sum.
We thank Mr U for his feedback.
Daisy Er (Ms)
Head, Customer Assurance
OCBC Bank
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