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I REFER to Ms Peggy Chew's letter ('One way to ease jam at MRT station'; ST, Feb 4) suggesting all three escalators towards Cecil Street be set to upriding mode during morning peak hours to ease flow at Tanjong Pagar MRT station.
We would like to highlight that one of the three escalators at Tanjong Pagar MRT station is operated in downriding mode to cater to passengers entering the station. This allows us to cater to the needs of both incoming and outgoing passengers and ensure optimal use of these escalators for quick clearance of passengers from platform to concourse level and vice versa.
We seek Ms Chew's understanding, and thank her for sharing her thoughts.
Kuek Chor Ling (Ms)
Manager, Corporate Marketing and Communications
SMRT Corporation
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