My wife was in the train at 6.15am heading towards Pasir Ris and she had to disembark at Tanah Merah Station for what was to be a 1 1/2-hour bus tour of the east.

The driver of the shuttle bus that SMRT engaged did not know the route to take from one station to the next. He was going in circles and, after many passengers approached him, he finally admitted that he had lost his way. His normal route is in the Sembawang area and he had not been briefed on how to get from Simei Station to Tampines and then to Pasir Ris. Finally, after being given directions, he was able to get to Pasir Ris Station.

As a result of SMRT's lack of preparation, many students on the bus were late for classes as well.

I would like to hear from SMRT what preparation it has made for such a situation and if it briefs the drivers of the shuttle buses on the route they would be taking.

Tng Kok Khim