SMRT places emphasis on courtesy and safety in our transport system. We therefore engage in year-long public education programmes to encourage courteous and gracious behaviour. These include school talks and Learning Journey activities for students.

In addition, we organise the annual SMRT Courtesy And Safety Programme, comprising road shows, art competitions, contests and games, as well as the SMRT Challenge to spread courtesy and safety messages.

We share the writers' views that more can be done to encourage commuters to offer their seats to the needy. Therefore, we are now exploring the idea of working with volunteers, such as students, to act as community ambassadors. As for the suggestion to change the current sign, our sign asks passengers to give up the seat to someone who needs it more, and there are accompanying graphics to show the categories of people who might need these seats (for example, elderly or pregnant passengers). Nevertheless, we will review and consider the need to change the sign if it proves to be more effective in communicating this message.

While we continue to encourage good social graces in public transport, passengers play an equally important role in being thoughtful and gracious so everyone enjoys a positive travel experience.

We thank the writers for sharing their feedback with us.

Kuek Chor Ling (Ms)
Manager, Corporate Marketing and Communications
SMRT Corporation