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ON APRIL 25, I took a Silvercab and reached my destination at about 11.25am. Shortly after alighting, I realised to had left my laptop bag at the back seat of the taxi. But the driver had driven off despite my attempt to catch his attention.
From the number listed on the taxi receipt, I contacted the call centre immediately to inform them to alert the taxi driver of my bag. The call centre staff tried to contact the taxi driver but were unsuccessful. I had to call them every five minutes to check on whether they could reach the cabbie.
Finally, at 12.15pm, I was told that they had got in touch with the taxi driver, a Mr Chua, but that my laptop bag was nowhere to be found.
I learnt from the team leader at the call centre that one reason they could not contact the cabbie earlier was that they did not know that Mr Chua was the relief driver for the day and that they had been calling the wrong person.
I did my best to recover my lost item - I called the call centre immediately after alighting from the taxi. I believe things would have turned out differently if only the taxi company had acted more promptly and without this comedy of errors.
Chew Chiew Hoon
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