| Home > ST Forum > Online Story |
| April 15, 2008 |
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Staff could have done better: OCBC
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I REFER to the online letter by Mr Rajan Chettiar, 'Lack of service, so banking elsewhere' (April 5). We regret that Mr Chettiar had a less than satisfactory customer service experience with us. While we strive to do our best to meet all our customers' needs, we acknowledge that our staff could have done better under the circumstances.
We have since apologised to Mr Chettiar and resolved the matter. We thank him for taking time to give us his feedback.
Daisy Er (Ms)
Head, Customer Assurance
OCBC Bank
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