When my old card was retained at an ATM machine in Eastpoint Mall, I was told by the OCBC service counter at the mall that I have to contact the OCBC Card Centre to obtain the new PIN number. When I called the centre, I asked them to forward my PIN number to me by post. The customer service officer agreed. More than a week passed and there was no response. I then called the centre again to complain. The second customer service officer then clarified that I needed to complete a form. This form was supposed to have been sent to me by post. Another 10 days passed and there was no response.

I then visited the customer service centre at the People's Park Centre branch to solve the problem. The young female officers were not knowledgeable at all. I was made to complete two forms. I waited another week to receive a letter from the bank to inform me that I have filled up the wrong form.

A total of about five weeks have passed and I do not have my PIN number to my card. All I want to do is access my bank account tagged to the card to deposit cash. I am still waiting to make the deposit into my account.

I received no explanation for the lapse of service from the bank. I used to maintain business accounts with their People's Park Centre branch. I have since transferred my corporate accounts to a foreign bank.

Rajan Chettiar