Visa International has been available for trading on Citibank's online brokerage platform only since March 20. This is largely because Citibank Singapore Limited does not avail a US-listed security for trading unless the Clearing House there lists it as eligible, which is normally on the day of the IPO. We will review the matter internally to improve the process.

Citibank Brokerage Service is an all-in-one platform for customers to manage their banking and trading needs. Customers can visit our secured site to bank online, as well as place orders for trading transactions via our online channel. We have addressed this issue with the writer and apologised for any inconvenience caused . Once again, we wish to thank her for the feedback.

Adam Abdur Rahman

Director, Corporate Affairs

Citibank Singapore Ltd