City Harvest Church (CHC) has investigated the grievances of Mr Jeffrey Lim and met him about the issues he raised. At no time did Mr Lim inform CHC that he was suffering from financial difficulties nor did he request financial assistance from us for any medical needs after leaving the Church. It was only days before he wrote to the forum that Mr Lim informed a staff member via e-mail regarding his aunt's financial needs due to unforeseen medical expenses but no formal request was made to the Church. Mr Lim has since apologised for this miscommunication and our church has accepted his apology. CHC has since assisted Mr Lim's aunt out of compassion and not as a matter of obligation to him.

The church has been and is always sympathetic and supportive of members who are experiencing financial difficulties. Our church's policy on donations is that as donations are given on a voluntary basis, they are non-refundable. However, requests for assistance due to financial difficulties will always be considered.

John Lam

CHC Management Board