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WE REFER to last Thursday's online letter by Mr Kevin See regarding the level of service rendered to him at iHub, 'StarHub's F.B.I. (friendly but inadequate) service'. We have contacted Mr See to apologise for the inconvenience and unhappiness caused by the lapse in service provided by our shop staff.
We have also counselled the staff, and reiterated the importance of good customer service to all our frontliners. At the same time, we will take steps to ensure that all our shop staff, including temporary employees, are equipped with adequate product knowledge so that they would be able to serve our customers well. We thank Mr See for bringing this incident to our attention, and for having StarHub as his preferred mobile service provider.
Caitlin Fua (Ms)
Corporate Communications Manager
StarHub
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