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WE REFER to Friday's online letter, 'Mystery over investment account opened through Aviva", by Mdm Normah Mohamed Nor. Please be assured that Aviva views integrity issues very seriously. This is one of our core values in our relentless efforts to maintain quality and the highest standard of service to our customers.
Aviva engages many third party professional financial advisory firms to provide its protection, savings and investment products to the public. In this case, the investment account was opened through one of the financial advisory firms engaged by us. They have contacted the writer directly and we are working closely with them to investigate this matter. We hope to resolve this matter with the relevant financial advisory firm and provide a satisfactory reply to Mdm Normah Mohamed Nor soon.
Wang Huay Ching (Ms)
Manager, Communications, Brand & Corporate Relations, Marketing
Aviva Ltd
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