Anybody who talked to him would know that he is not normal and, most of the time, people would not understand him.

My father keeps his original identity card at home and he is given a photocopy of his IC with him in case any mishap occurred while he is out working.

He used to work as a cleaner and some menial work recommended by his school. He is now 40 years old and currently not working.

Recently, I received a CPF statement for him stating that an investment was made under his name in November, which made his CPF balance almost nil.

No transaction document about this investment were given to my brother and there was no mail posted to the address as stated in his identity card.

Upon checking with insurance company Aviva (which was stated as the owner of the product), I found out the insurance agent who brokered the transaction.

I called the agent and requested that she hand in the relevant documents as I want to check the originality of the transaction.

As there was no feedback from her about the transactions after so many calls, I lodged a report with Aviva and another insurance company linked to the transaction. I haven't received a reply from either party.

I would like to find out how this transaction was carried out without an original identity card being produced and why the agent concerned used her office as a mailing address for correspondence instead of the address stated on my brother's identity card.

Normah Mohamed Nor (Mdm)