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My girlfriend and I were one of the couples who reserved a table at a Sentosa restaurant to celebrate Valentines Day. But unfortunately our experience was marred by what I believe was a combination of bad planning and sub-standard customer service by the Sentosa Development Corporation.
When we arrived at the beach carpark at Sentosa, there were no signs indicating where to meet the beach buggys that were supposed to take us to the right restaurant. We spent a good ten minutes looking for a buggy and when we found one, it took us to the wrong restaurant.
To make matters worse, the manager at that restaurant told us that all we could do was wait to see if another buggy came along to take us to the right restaurant.
The situation could have been handled better if the buggys were equipped with two-way radios.
When we finally got to the right restaurant, the waiters there were inattentive, failing to meet orders for a good 5 minutes. I had to wait 15 minutes for my bill - the waiter in question had forgotten I had requested for it.
If this is the kind of customer service we are going to exhibit when the Integrated Resorts finally open, I daresay our foreign visitors will be in for a nasty experience.
Ian Kan Hua Jin
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