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WE REFER to the letter, 'Shocked that OCBC shortened repayment grace period on credit card bill' by Mr Kum Shun Thong (Online forum, Jan 30).
We would like to clarify that we brought forward the due dates for customers whose credit card payments fall during the Lunar New Year extended weekend. Bearing in mind that this is going to be a busy period for our customers, we set the due date as the last full business day preceding the extended break.
We thank Mr Kum for his feedback.
Ng Kwok Leong
Head, Planning & Customer Assurance
OCBC Bank
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